The Paradox of Listening to Your Staff in a Fast & Slow World →

Aiden Choles:

Finally, modernity has given birth to a new era of participation, shifting our positions as characters in the unfolding story of organisations. Employees are no longer simply just recipients of decisions, but expect to be involved and participate as co-creators in the development, sensemaking, implementation and adaptation thereof. The days of the compliant, acquiescent employee are numbered. The dynamic between manager and employee is now a conversation. In fact, the organisation is a conversation! An annual staff survey is as far away from conversation as you can get. Slow paradigm stuff, really.

Great read. I couldn’t agree more, and love Aiden’s idea of appointing a dedicated Chief Listening Officer.