Contrasting Customer Service Experiences
January 21, 2006I took the puppy to the local Vet this morning for a health check, just to make sure everything is OK. Not only did the Vet put my mind at ease by assuring me that we had a great pet, he didn’t charge me for the visit. Remarkable! Now there’s a Purple Cow! He knew that I’d be needing a VET again in the near future, and by taking this approach, almost guaranteed that I’d go back there next time.
This type of customer experience was a stark contrast to the recent treatment my clients and I have been getting from well know, multi-national Anti Virus software vendor, who are uncompromising, unsympathetic and immune from answering telephone calls.
January 30th, 2006 at 12:28 pm
That’s so true. The seveice you get is why you go back the next time. 2 weeks ends ago we went to Noojee and sat in the river with our Beagle “Basil” whom is 17 months old, then we decided to go to dinner at the Power Town pub and not only did they take our drink order they also bought Basil a bucket of water and they gave him the scraps left over from dinner. Fantastic. We will be going back there again.
Bye
Jodsta